1. How much power do your machines take and do I need special electrical requirements?
You do not need any special electrical requirements. Each of our games run off of 12 volt plugs and each game takes about 3 to 5 amps of electricity.
2. Is there a minimum rental price?
We have a minimum rental price of $1000 so if you really want to rent one piece of equipment with us go ahead and choose a few more things!
3. Do you have a delivery and set-up charge?
We do have a small charge for delivery and set-up. The amount depends on your venue location as well as pick up and drop off times. This will not show up in your cart but will be discussed at the time of booking.
4. How long do I get the rental games for?
We rent the games to you for up to 24 hours. However, we try to be as flexible as possible. Most of the time your venue will not want to store our games overnight so we will drop the games off before your event and then pick up after your event.
5. Do you bring games down into basements?
We do not move any machines up and down stairs for any reason. It is too much of a liability for us to do so. If you want to have an event at your home, we would recommend having the event in your garage.
6. I want to have an event in my backyard, what do I need to do to protect the games?
We would need the games to be on solid ground. We will not place our games on grass as the moisture from the grass will ruin the bottoms of the games, not to mention grass is not terribly stable. We also need the games to be protected from the sun. We have done events in tents before but we would need to inspect the set-up first.
7. How early do I need to book my event?
We start booking up about a month out. That being said, our busiest times are the spring and the winter so if your event falls during these times I would start to book about 3-4 months in advance.
8. What happens if one of the games starts to malfunction during my event?
Alpha Amusements runs multiple tests on our games before we bring them to your event and then they are tested on site before we finish our set-up to try to minimize any malfunctions. After booking. We will provide a phone number for you to call to get a hold of our staff who is on-call at night and on the weekends. We would ask that you give us a call so we can come out and diagnose your problem on site. If we diagnose that your game has malfunctioned and we are unable to get it working, there will not be a charge for that game. If we are unable to come out during your event then we will refund you for that piece of equipment. event and then they are tested before we finish our set-up to try to minimize any malfunctions but things do happen.
9. Do you have a showroom where we can come see the games?
We have a warehouse that stores our games so you are more than welcome to see the games in store. Our hours of 9-4 Monday thru Friday. All other times would need to be set-up by appointment.
10. How far do you travel?
We are located in Troy, MI but we have done events all over the Midwest. Send me an inquiry and if it makes sense for both parties then we can typically put something together.