1. Are there any special electrical requirements for games?
In most cases, no special electrical requirements are needed. Each of our games will use standard wall outlets and each game takes about 3 to 5 amps of electricity.
2. Is there a minimum rental amount?
There is a minimum equipment rental amount of $2000. A 50% non-refundable deposit is required to secure your event.
3. Is there a delivery or setup charge?
Delivery and setup fees depends on your venue as well as requested pick up and drop off times. There may be an extra charge for late night equipment pickup requests or events that run past the scheduled pickup time. Delivery and setup charges will not show up in your cart but will be discussed at the time of booking.
4. How much time is included in the rental price?
Prices include rental time up to 24 hours. However, we try to be as flexible as possible.
5. Do you bring games into basements?
We do not move any machines up or down stairs due to liability reasons. If you want to have an event at your home, we would recommend having the event in your garage.
6. I want to have an event in my backyard, what do I need to do to protect the games?
All games would be required to be on solid ground. Games cannot be placed on grass as the moisture from the grass will ruin the bottoms of the games, not to mention grass is not terribly stable. Games also need to be protected from the sun. We have done events in tents before but we would need to inspect the set-up first.
7. How early do I need to book my event?
We recommend booking 3 months in advance. If your event falls during the spring or around the holidays, we would recommend booking as soon as you know the details. We cannot accommodate bookings inside of 2 weeks of the event date due to scheduling.
8. What happens if a game malfunctions during my event?
All games are tested before we bring them to your event and then they are tested again on site before we finish our set-up to minimize any malfunctions. After booking, we will provide a phone number for a service technician that will come out and diagnose your problem. If the tech is unable to get the game working, there will not be a charge for that game. If we are unable to send a service tech to your event then a refund will be issued for the malfunctioning game.
9. Can I come see the games?
Our location’s business hours are 9-4 Monday thru Friday. All other times are available by appointment.
10. How far do you travel?
We are located in Troy, MI but we have done events all over the Midwest. Send an inquiry and if it makes sense for both parties then we can typically put something together.a